Privacy Policy

Last Updated: July 2026

TrueOps is operated by TrueOps Technologies, a product of Kolkan Technologies Ltd. This Privacy Policy explains how we collect, use, protect and manage information when you use the TrueOps website, AquaOps, PoultryOps and future products within the TrueOps ecosystem.

We are committed to protecting your privacy and handling your data responsibly, transparently and securely.

Information We Collect

Account Information

When you create an account, we may collect information including:

• Name
• Email address
• Company or business name
• Phone number (where provided)
• User role and permissions

Operational Data

Depending on the product you use, we may process operational information entered by you or your organization.

• Production records
• Inventory records
• Sales and customer records
• Reports and analytics
• Business performance information
• Other operational data submitted by users

Technical Information

We may automatically collect technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Access times
• Usage and performance information

How We Use Information

We use information collected through the platform to:

• Provide and maintain platform services
• Authenticate users
• Improve platform functionality
• Generate reports and analytics
• Provide customer support
• Monitor security and platform performance
• Communicate important service updates
• Meet legal and regulatory obligations

Data Ownership

Customer data remains the property of the customer.

TrueOps does not claim ownership of operational information, business records or content submitted by customers through the platform.

We process customer data solely for the purpose of providing platform services and maintaining system functionality.

Data Storage & Security

We implement technical and organizational safeguards designed to protect customer information from unauthorized access, loss, misuse or disclosure.

• Encrypted data transmission (HTTPS/TLS)
• Authentication and access controls
• Infrastructure monitoring
• Secure cloud hosting environments
• Backup and recovery procedures

While we employ commercially reasonable security measures, no internet transmission or storage system can be guaranteed to be completely secure.

Third-Party Service Providers

We may utilize trusted third-party providers to support platform operations, including:

• Supabase (database and authentication services)
• Vercel (hosting and deployment services)
• AWS infrastructure services
• Resend (transactional email services)

These providers may process information as necessary to deliver their services and maintain platform functionality.

Data Retention

We retain information for as long as necessary to:

• Provide services to customers
• Meet contractual obligations
• Maintain backups and business continuity
• Comply with legal requirements

Customers may request deletion of their account and associated data, subject to applicable legal and operational requirements.

Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of personal data
• Restriction of processing
• Data portability
• Objection to certain processing activities

GDPR & NDPA Compliance

TrueOps is committed to responsible data handling practices and seeks to align with applicable privacy regulations, including:

• General Data Protection Regulation (GDPR)
• Nigeria Data Protection Act (NDPA 2023)

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices.

Continued use of the platform following updates constitutes acceptance of the revised policy.

Contact

TrueOps Technologies

Email: support@trueops.app